Fixing & Alteration
Can I request alterations after receiving my abaya?
Alterations are available only if the mistake was from our side.
What if I want to make changes that aren’t due to a mistake?
If the issue is not our fault, additional fees may apply, and we may accept or decline depending on our current workload.
What happens if there’s a mistake on your side?
We will accept the request and fix it at no additional cost.
Alterations are available only if the mistake was from our side.
If the issue is not our fault, additional fees may apply, and we may accept or decline depending on our current workload.
We will accept the request and fix it at no additional cost.
Quality Assurance & Fabric Warranty
How long do I have to report a defect?
Manufacturing defects must be reported within 72 hours of delivery.
What issues are not covered under warranty?
The warranty does not cover shrinkage, misuse, or issues reported after one month of use.
What happens if my claim is approved?
We will repair or replace the item based on the assessment.
Manufacturing defects must be reported within 72 hours of delivery.
The warranty does not cover shrinkage, misuse, or issues reported after one month of use.
We will repair or replace the item based on the assessment.
Care Instructions
Can I wash my abaya at home?
No, abayas must be dry-cleaned only to maintain quality.
What if the fabric changes after washing at home?
Any shrinkage, damage, or fabric changes caused by home washing or improper care are not covered under warranty.
Is steam ironing safe for my abaya?
Yes, gentle steaming is usually safe, but avoid direct heat or pressing to protect the fabric.
No, abayas must be dry-cleaned only to maintain quality.
Any shrinkage, damage, or fabric changes caused by home washing or improper care are not covered under warranty.
Yes, gentle steaming is usually safe, but avoid direct heat or pressing to protect the fabric.
Orders & Production
How long does production take?
Each abaya is made-to-order and takes approximately 4–7 weeks to produce.
Can I cancel or modify my order after payment?
Unfortunately, once an order is placed and payment is made, it cannot be modified, canceled, or refunded.
When is my order confirmed?
Orders are confirmed only upon full payment.
Each abaya is made-to-order and takes approximately 4–7 weeks to produce.
Unfortunately, once an order is placed and payment is made, it cannot be modified, canceled, or refunded.
Orders are confirmed only upon full payment.
Customization & Sizing
Can I request custom measurements or designs?
Yes, customization is available on selected items and must be finalized before payment.
What if I provided incorrect measurements or details?
Eunoia is not responsible for incorrect information provided by the client.
How do I ensure my measurements are correct?
We recommend double-checking all measurements and design details before confirming your order.
Yes, customization is available on selected items and must be finalized before payment.
Eunoia is not responsible for incorrect information provided by the client.
We recommend double-checking all measurements and design details before confirming your order.
Shipping & Delivery
Do you offer international shipping?
Yes, we deliver both locally and internationally. Shipping fees may apply.
How long does delivery take?
Delivery times vary depending on destination and logistics partners. Timelines are estimates only.
Can customs delays affect delivery?
Yes, customs clearance or unforeseen logistics issues may cause slight delays.
Yes, we deliver both locally and internationally. Shipping fees may apply.
Delivery times vary depending on destination and logistics partners. Timelines are estimates only.
Yes, customs clearance or unforeseen logistics issues may cause slight delays.
Returns & Repairs
Can I return my abaya?
Due to the handcrafted nature of our products, all sales are final.
What if I find a defect?
If the defect is proven to be on our side, contact us within 24 hours of delivery with photos for review.
Will you repair defective items?
Yes, if the issue is confirmed to be from our side, we will repair or replace the item as appropriate.
Due to the handcrafted nature of our products, all sales are final.
If the defect is proven to be on our side, contact us within 24 hours of delivery with photos for review.
Yes, if the issue is confirmed to be from our side, we will repair or replace the item as appropriate.
