Our customer support is available Saturday to Thursday: 8am-9:30pm.Average answer time: 2h
Terms & Conditions
📜 EUNOIA – TERMS & CONDITIONS
Welcome to Eunoia. By using our website or placing an order, you agree to the following terms:
1️⃣ Orders & Production
- All abayas are made-to-order and require 4–7 weeks for production.
- Orders are confirmed upon full payment and cannot be modified, canceled, or refunded once placed.
2️⃣ Customization & Sizing
- Please ensure all measurements, colors, and design details are accurate before confirming your order.
- Customization is available on selected items and must be finalized before payment.
- Eunoia is not responsible for incorrect details provided by the client.
3️⃣ Shipping & Delivery
- We deliver locally and internationally (shipping fees may apply).
- Delivery timelines are estimates and may be affected by logistics or customs.
4️⃣ Returns & Repairs
- Due to the handcrafted nature of our pieces, all sales are final.
- For defects proven to be on our side, contact us within 24 hours of delivery with photos.
5️⃣ Brand Policy & Communication
- Orders are processed as received; no last-minute edits or exceptions.
- Communication must be via WhatsApp or official email. Social media DMs are not monitored for order inquiries.
6️⃣ Payments
- Full payment is required to begin production.
- Cash on delivery is not available.
7️⃣ Respectful Interaction
- Eunoia reserves the right to decline service in cases of disrespectful or inappropriate communication.
8️⃣ Intellectual Property
- All designs, content, and branding are the exclusive property of Eunoia.
9️⃣ Updates
These terms may be updated without prior notice. Please review periodically.
Any question?
You can contact us through Whatsapp 33395950 .
Our customer support is available Saturday to Thursday: 8am-9:30pm.Average answer time: 2h
